Privacy Policy

Sydney Best Reno (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us or use our website (sydneybestreno.com.au).

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1. Information We Collect

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We may collect the following information when you enquire about our services or contact us:

• Name

• Phone number

• Email address

• Property address

• Details about your bathroom or kitchen renovation project

We may also collect limited technical information (such as IP address and browser type) through cookies and website analytics.

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2. How We Collect Your Information

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We collect information when you:

• Fill in a contact or quote form on our website

• Contact us by phone, email or SMS

• Interact with our Google Business Profile or Google Ads

• Leave a review or message us online

 

3. How We Use Your Information

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We use your personal information to:

• Respond to your enquiries

• Provide quotes and discuss your renovation project

• Communicate with you about our services

• Improve our website and marketing

We do not sell or rent your personal information to third parties.

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4. Sharing Your Information

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We may share your information only with trusted service providers who help us operate our business (for example, website hosting, email services, or Google Analytics/Ads). These providers are required to keep your information secure and use it only for the services they provide to us.

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5. Cookies and Website Analytics

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Our website may use cookies and tools such as Google Analytics to understand how visitors use the site. This helps us improve our website and advertising. You can manage or disable cookies through your browser settings.

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6. Storage and Security

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We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. Information is stored securely and only accessed by authorised people who need it to provide our services.

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7. Access and Correction

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You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

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8. Complaints

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If you have a concern about how we have handled your personal information, please contact us. We will respond as quickly as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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9. Contact Us

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If you have any questions about this Privacy Policy or your personal information, please contact us:

Sydney Best Reno 0426 143 123